Refund Policy
This policy explains when a BizBilen order can be refunded and how to ask us to review one.
Last updated: [DATE — TO BE COMPLETED]
This document contains placeholders marked in brackets. They must be completed with the operator’s real legal details before publication.
1. Before a top-up is delivered
If your payment succeeded but the top-up has not yet been delivered, contact support. Where the order can still be stopped, we will cancel it and refund the amount you paid.
2. If a top-up fails
If a top-up cannot be delivered — for example because the number is not supported or the operator rejects the transaction — we refund the full amount you paid, including any service fee.
3. After a top-up is delivered
A delivered top-up is credited to the mobile balance of the number you entered and generally cannot be reversed, including when the number was entered incorrectly.
If you believe there has been an error on our side, contact support with your order reference and we will investigate.
4. How to request a refund
Write to [SUPPORT EMAIL] with your order reference, the phone number you topped up and a short description of the problem. Requests should be submitted within [REFUND REQUEST WINDOW — TO BE COMPLETED] of the order.
5. How refunds are paid
Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or payment provider, typically [REFUND PROCESSING TIME — TO BE COMPLETED].
Currency conversion differences applied by your bank are outside our control.
6. Consumer rights
This policy does not limit any statutory consumer rights you may have under the law of your country of residence.